Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, business requirements
• Project Details: Project specifications, budget, timeline, technical requirements
• Communication Records: Messages, emails, phone call records, meeting notes
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Device information (mobile, tablet, desktop)

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Providing website development and digital marketing services
• Communicating about your project requirements and progress
• Processing payments and managing billing
• Providing technical support and maintenance services

Business Operations

• Responding to inquiries and providing customer service
• Improving our services and website functionality
• Conducting market research and analytics
• Maintaining business records and compliance

Marketing Communications

• Sending newsletters and promotional materials (with your consent)
• Informing you about new services and special offers
• Inviting you to events or webinars

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and website performance monitoring
• Cloud storage and backup services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal proceedings
• Government investigations
• Requests from law enforcement agencies
• Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Alteration or corruption
• Cyber threats and security breaches

Security Measures

• SSL encryption for data transmission
• Secure servers and databases
• Regular security updates and monitoring
• Access controls and authentication
• Employee training on privacy and security

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Client Information: For the duration of our business relationship and 7 years thereafter for legal and tax purposes
• Website Analytics: 26 months from the date of collection
• Marketing Communications: Until you unsubscribe or request removal
• Contact Forms: 2 years from submission date

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Receive a copy of your personal information in a portable format

Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt-out of data collection (where consent is required)
• Request deletion of your personal information (subject to legal requirements)

Complaints

You have the right to file a complaint with the Privacy Commissioner of Canada if you believe we have violated your privacy rights.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your personal information may be processed and stored in Canada or other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last modified" date
• Sending email notifications for material changes

Your continued use of our website and services after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: